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Have questions? Contact Support
Contact the OneRiki security and infrastructure team for detailed platform inquiries.
Contact SupportQuick answers to common questions about using ClubConnect, including login issues, clubs, events, and dashboard features.
| Question | Answer |
|---|---|
| What is ClubConnect? | ClubConnect is GITAM's centralized platform for discovering student clubs, participating in events, receiving announcements, and managing club activities. |
| Who can use ClubConnect? | ClubConnect is available to GITAM students, club executives, faculty coordinators, the Directorate of Student Life (DoSL), and authorized administrators. |
| Is ClubConnect an official GITAM platform? | ClubConnect is developed and maintained by OneRiki in collaboration with the Directorate of Student Life (DoSL) to support student clubs and campus engagement. |
| Do I need a GITAM account? | Yes. You should use your official GITAM email address to access ClubConnect. |
| Question | Answer |
|---|---|
| I can't log in. What should I do? | Verify you're using your GITAM email, check your internet connection, refresh the page, or clear your browser cache. Contact Support if the issue persists. |
| Why was I logged out? | Your session may have expired for security reasons. Simply sign in again. |
| Can I change my account details? | Some profile information is synchronized from your institutional account and cannot be edited manually. |
| Question | Answer |
|---|---|
| How do I join a club? | Visit the club's page and click Join Club. Some clubs may review membership requests before approval. |
| Can I join more than one club? | Yes. Students may join multiple clubs depending on each club's membership policies. |
| My join request is still pending. | Membership requests are reviewed by the respective club administrators. Please allow some time before contacting the club. |
| How do I leave a club? | Use the Leave Club option if available, or contact the club administrator. |
| Question | Answer |
|---|---|
| How do I register for an event? | Open the event page and click Register. |
| Can I cancel my registration? | Cancellation depends on the organizer's settings. Contact the organizing club if cancellation isn't available. |
| Why can't I register? | Registration may be closed, the event may be full, you may not be eligible, or you may not be signed in. |
| Where can I see my registered events? | Visit your dashboard to view your upcoming and past registrations. |
| Question | Answer |
|---|---|
| What announcements will I receive? | ClubConnect may send club announcements, event updates, DoSL announcements, and platform maintenance notices. |
| Can I turn off notifications? | Notification preferences may be configurable depending on your account settings and future platform updates. |
| Question | Answer |
|---|---|
| What information is available on my dashboard? | Your dashboard provides quick access to joined clubs, registered events, announcements, upcoming activities, and account information. |
| My dashboard is empty. | If you're a new user, your dashboard will populate as you join clubs, register for events, and participate in activities. |
| Question | Answer |
|---|---|
| How do I create an event? | Navigate to your club's admin dashboard and select Create Event. |
| Can I edit an event after publishing? | Yes. Club administrators can update event details before the event concludes. |
| How do I manage members? | Use the Members section within your club dashboard to review requests and manage members. |
| Can multiple people manage the same club? | Yes. Clubs may have multiple administrators depending on the assigned permissions. |
| Question | Answer |
|---|---|
| ClubConnect isn't loading. | Refresh the page, try another browser, clear your browser cache, or check your internet connection. |
| A feature isn't working correctly. | Some features may be temporarily unavailable during maintenance or updates. If the issue continues, report it through the Help Desk. |
| I found a bug. | Use the Report an Issue option in the Help Desk and include screenshots and steps to reproduce the issue. |
| Question | Answer |
|---|---|
| Is my personal information secure? | ClubConnect follows appropriate security practices to help protect user information and platform access. |
| Who can see my information? | Information is shared only where necessary based on your role and permissions within the platform. |
| Question | Answer |
|---|---|
| How do I contact support? | Use the Help Desk within ClubConnect or contact the platform administrators. |
| How can I report a feature request? | Submit your ideas through the Feature Request / Suggestion form available in the Help Desk. |
| How often is ClubConnect updated? | ClubConnect is continuously improved with new features, bug fixes, performance enhancements, and usability improvements. |
| Question | Answer |
|---|---|
| I'm looking for a feature that isn't available yet. | ClubConnect is actively evolving. Submit your ideas through the Feature Request form—we regularly review community suggestions. |